An unparalleled commitment
to your success
Our team of dedicated mining engineers and technology experts work with you to ensure success, and to help you shape how the mining industry is run.
Building better mining businesses together
Our customers work with us to change how value is created, improve how their mines are run, and achieve higher financial performance.
Implementation
Our mining professional services team are industry experts. We get your team up and running efficiently and effectively so that you can start making value creation decisions faster. Our mining industry experts configure your mining application with your data, your business model and forecasting assumptions and integrate with your other key applications such as your ERP solution and your mine planning applications.
Our implementation methodology is efficient and transparent from kick off, configuration, integration, training, and adoption into your workflow. Our success is measured by your ability to make value driving decisions within weeks, not years.
Training & education
Riivos learning & training portal
User training and adoption is key to great outcomes and we’re your go-to resource for becoming a Riivos mining expert. We provide a combination of training resources including a cloud-based training portal, product and workflow documentation, value-chain management training, and personalized on-site instruction. As we innovate our technology to meet your evolving needs, our product manager and professional services teams provide new feature training. We are committed to empowering your organization with rich training resources so that you can maximize Riivos’ impact across your organization.
Mining industry best practices
Our mining products and industry experts provide industry and business process expertise to help you get insights that drive higher performance. These experts provide training on everything, from using Riivos to achieve higher levels of ownership, management and accountability, to drive operational efficiencies, and to find new opportunities that help you achieve your financial and operational targets. Our team is fixated on enabling mining firms to achieve their strategic goals and objectives and improve financial performance.
Onboard new users
As you expand usage of your mining solutions across the enterprise and as employees change into new roles, we provide comprehensive training resources, so that you continue to get maximum benefit from your Riivos mining solutions. From prescribed training, to virtual instructor-led courses facilitated by product and industry experts, to hands-on practice within your own Riivos solution, you’ll have the tools and support to achieve productivity rapidly.
Contextual dashboards
Riivos mining solutions contextual dashboards are designed to deliver structured, consistent, and intuitive training that is tailored to your role within the enterprise, whether you’re an executive, mining operations manager, mining finance professional, or strategic planning analyst. With access to role-specific dashboards, training is simple and fast. We set up your individual training plan, track your progress, and schedule regular check ins to assess how you and your team are progressing with using Riivos to manage and create enterprise value.
Always available
Because you use Riivos, you have access to your cloud solutions 24 x 7. That means you can access your applications and your training materials at any time from any location. Additionally, our help desk is available online during your support business hours to assist you with questions and issues. We’re here to ensure you get maximum value from your investment in Riivos solutions.